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Why does my tinyEmail account freeze?
Why does my tinyEmail account freeze?

What do I do?

Amanda Payne avatar
Written by Amanda Payne
Updated over a week ago

Discovering that your tinyEmail account has been frozen can be concerning, but we're here to guide you through the process and help you get back on track. Below are some common reasons for account freezing and steps to take.

Possible reasons for account freezing

Engagement Statistics Benchmark

Your account might be auto-frozen because of your campaign's engagement statistics. Here's what to watch out for:

  • Spam Rate > 0.25%

  • Unsubscribe Rate > 0.25%

  • Bounce Rate > 10%

Sending Inappropriate Content

Sending emails that violate tinyEmail's terms and conditions or anti-spam policy, such as those related to payday loans, debt collection, gambling, or affiliate marketing, can lead to a frozen account.

What to do when your account is frozen

Once your account is frozen, you'll receive an email with a link to a form. Fill out this form promptly to provide necessary clarifications.

Steps taken by the Compliance Team

The compliance team will carefully analyze the information provided in the form, along with your historical campaign data. Based on their assessment, they will take one of the following actions:

  1. Remain Frozen - If your account appears suspicious and lacks proper clarification.

  2. Unfreeze - If a satisfactory explanation is received, and the form data aligns with the guidelines.

  3. Cancel - For severe violations like spam or fraud, the account may be canceled permanently.

Best practices to avoid freezing

Here are some tips to ensure the smooth operation of your tinyEmail account:

  1. Import clean lists to maintain deliverability.

  2. Send emails only to opted-in recipients.

  3. Create engaged segments for active subscribers.

  4. Respect subscriber choices by managing email preferences.

  5. Include an easy-to-find unsubscribe link in the footer.

  6. Craft engaging content to steer clear of spam filters.

Remember, we're here to assist you! If you have any questions or concerns, feel free to reach out to our support team. We're committed to ensuring your experience with tinyEmail is positive and hassle-free.

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